Working at Southlands Residential Care Home
21 Coombeshead Road, Newton Abbot, TQ12 1PY
Operated by Decorum Care & Support Services Limited
33 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Staff feel valued and supported with approachable managers and safe practices, although training lacks funded qualifications and activities miss specialist programmes."
Safety & Risk
8/10
✓
Staff recruitment practices remained safe... People were protected by staff who knew how to recognise signs of potential abuse... Risks... were assessed... Medicines were managed safely... The local pharmacist... found these to be safe.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the home and were proud to do so... The registered manager promoted an open culture where staff told us they felt valued, listened to and supported. One said, 'I'm well supported'.
Staffing Levels
7/10
✓
People were supported by sufficient numbers of staff on duty. In addition to the registered manager, there were six care staff on duty in the mornings, four... in the afternoon and evenings and two waking night staff... staff were very attentive... had time to sit and talk with them.
Training & Dev
6/10
✓
Staff received training in care topics such as dementia care and skin care, as well as health and safety topics including safe moving and transferring... and infection control. Records showed staff received regular supervision.
Management
8/10
✓
People said they knew them [provider and registered manager] well and they were always available to speak to. One person said of the provider, 'He makes sure he talks to us all and he knows a lot about us.' The healthcare professionals... described the registered manager as 'excellent'.
Programmes
6/10
✓
An activity co-ordinator ensured people had the opportunity to become involved in leisure and social activities... people enjoyed a Tai-Chi session... 'knitting circle'... school children who visited once a fortnight.
Points to consider
Staff get training on dementia care, skin care and safety plus regular supervision, but no funded qualifications or career development paths.
Staff received training in care topics such as dementia care and skin care, as well as health and safety topics including safe moving and transferring of people with impaired mobility and infection control. Records showed staff received regular supervision with a senior member of staff
Activities coordinator runs regular events like Tai Chi, knitting groups, trips and school visits, but no specialist therapeutic programmes or innovations.
The home employed an activity co-ordinator who worked five days a week... people enjoyed a Tai-Chi session... 'knitting circle'... school children who visited once a fortnight
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews