Working at Southlands Place

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. Staff told us they were confident to speak up about concerns and they had numerous opportunities to speak up if needed.

There were systems and processes in place to support staff development and progression within their roles. Staff talked of how they were supported to gain qualifications and extend their role, for example, becoming medicine givers and champions. We saw evidence that staff received regular supervisions, spot checks, competencies and values-based supervisions.

Staff told us the management team were approachable, supportive and promoted an inclusive work environment. The registered manager told us she operated an open-door policy and ensured that the management team spent time on the floor meeting people and staff.