Last updated: 9 February 2026
"Supportive management, good training and a positive culture, although tight staffing and basic activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. Staff told us they were confident to speak up about concerns and they had numerous opportunities to speak up if needed.
Staff told us, “To be honest, staffing can be tight, sometimes we need more staff if people are poorly or more confused, but we manage, and We do discuss staffing levels, because it can be busy, we all think it would be good to have more.”
There were systems and processes in place to support staff development and progression within their roles. Staff talked of how they were supported to gain qualifications and extend their role, for example, becoming medicine givers and champions. We saw evidence that staff received regular supervisions, spot checks, competencies and values-based supervisions.
Staff told us the management team were approachable, supportive and promoted an inclusive work environment. The registered manager told us she operated an open-door policy and ensured that the management team spent time on the floor meeting people and staff.
People told us, "I love the activities, we have quizzes, we meet our friends, Christmas was very lovely," and relatives told us, "The activities are very good here, always something going on, lots of Christmas events."
Staffing is adequate but staff say it can be tight at times, especially when residents are unwell or confused.
Staff told us, “To be honest, staffing can be tight, sometimes we need more staff if people are poorly or more confused, but we manage."
Only basic activities like quizzes and Christmas events, so the role lacks variety beyond routine care.
"I love the activities, we have quizzes, we meet our friends, Christmas was very lovely," and "The activities are very good here, always something going on, lots of Christmas events."
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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