Working at Southlands Nursing Home

The service was in breach of 2 legal regulations in relation to safe and effective staffing and care and treatment including safe management of risks, safe management of medicines and infection control.

Feedback from staff about the management was mixed, some reflected that they felt supported, however staff also reflected that they could raise concerns but that actions were not taken in response.

The provider did not make sure there were enough qualified, skilled and experienced staff... Comments included, “No, not during the day. They need 2 or 3 more.”

The provider had not always ensured that staff received all training relevant to their role, this included ensuring that staff were suitably trained and skilled to support people with specific conditions such as epilepsy, diabetes and catheter care.

The providers governance processes were not robust, with audits and monitoring not identifying any of the issues we noted during the assessment.

We observed a group activity in the lounge... a game of bingo had been arranged... However, we did not observe people who spent time in bed or in their rooms being supported to engage in meaningful activities... less than 10 hours each of social activity over this 79 day period.