Working at Southlands Court Residential Home
Bridgerule, Holsworthy, EX22 7EW
Operated by Thanweer Care Limited
26 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"Improving staff morale and relevant training, but no permanent manager and rushed staffing hold it back."
Safety & Risk
3/10
✕
The service was currently in a whole service safeguarding (WSS) process... This was the second time... Medicines management practices had improved. However, further work was needed to embed the improvements... handwritten entries on MAR charts which were not double signed.
Staff Culture
6/10
✓
Staff commented, “Since CQC’s last visit, things have been taken on board very seriously, things are improving and staff morale has picked up because they're happier” and “It’s so much better here. We finally have someone who will listen to us. We feel we can talk to [names of members of the management team].
Staffing Levels
3/10
✕
We received mixed feedback about staffing on our first day on-site... Comments included, “Staff are always in a rush... Staff levels can vary”; “The staff levels are not right. They work so hard.” The provider was currently recruiting additional staff.
Training & Dev
5/10
!
Staff received relevant training in evidence-based practice specific to people’s individual care and support needs. Staff training remained one of the provider’s priorities... However, staff supervisions were not up to date and was prioritising these as part of the service improvement plan.
Management
2/10
✕
The provider had appointed a new home manager, who would be registering with the Care Quality Commission. They were due to start in post a few days after our visits to Southlands Court.
Programmes
3/10
✕
We received mixed opinions about activities. People commented, “I stay in my room. I know there is bingo every Friday. There’s no regular things to do”; “It’s the same activities all the time.” The provider was in the process of developing activity provision for people to enjoy.
Points to consider
No permanent manager in place yet, as the new one is just about to start.
The provider had appointed a new home manager, who would be registering with the Care Quality Commission. They were due to start in post a few days after our visits to Southlands Court.
Staff often rushed and stretched thin, with some agency cover and ongoing recruitment needed.
Comments included, “Staff are always in a rush as they have got work to get on with. If you need them to help you, you have to wait.”; “The staff levels are not right. They work so hard... Occasionally you have to wait a while for call bells to be answered.” The provider was currently recruiting additional staff.
Safety issues still happening like medication record errors and ongoing safeguarding review.
Medicines management practices had improved. However, further work was needed... we found there were still handwritten entries on MAR charts which were not double signed. The service was currently in a whole service safeguarding (WSS) process... This was the second time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews