Working at Southlands Care Home
9 Ripon Road, Harrogate, HG1 2JA
Operated by Bupa Care Homes (GL) Limited
70 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management and positive culture, but slow call bell responses during busy times and limited activities hold it back."
Safety & Risk
7/10
✓
Staff were extremely knowledgeable about safeguarding people... People received their medicines safely, when they needed them.
Staff Culture
8/10
✓
Staff described the culture of the service as positive... excellent leadership of the service was recognised in the recent staff survey results, where staff had reported they felt content, connected, engaged, calm, warm, appreciated, peaceful and relaxed.
Staffing Levels
6/10
✓
Staffing levels were safe and ensured people's needs were met. Work was currently underway to ensure call bells were responded to quickly and in a timely manner.
Training & Dev
7/10
✓
We saw training was up to date and that the service had achieved 93% compliance with training in topics such as first aid, safeguarding and moving and handling.
Management
8/10
✓
Staff told us the registered manager was involved and visible at the service. Staff said, 'The manager is very supportive and encouraging.'
Programmes
6/10
✓
There were two activities workers who supported the activities on offer and they gave people an advertised programme each week... 'Big 12 initiative' and involved staff organising themed nights from around the world.
Points to consider
Staffing meets basic needs but call bells sometimes take more than 10 minutes to answer during busy times.
We looked at the call bell data and saw at times people had to wait longer than ten minutes for support.
Activities programme has variety and two coordinators but lacks specialist therapeutic approaches or tech.
People who chose to join in the activities were pleased with the variety... There were two activities workers who supported the activities on offer.
Some gaps in medication records like missing protocols and signing for creams.
Where people required medicines 'as and when required' we saw protocols were not always in place and that staff had not always signed to say creams had been administered.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews