Working at Southlands
East Street, Maidstone, ME17 1HH
Operated by Counticare Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Supportive manager, passionate staff and good training, but staffing might feel stretched and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People continued to be protected from the risk of abuse... Risks assessments were individual... People received their medicines safely... Accidents and incidents were monitored and recorded... debriefing sessions were held.
Staff Culture
8/10
✓
Staff spoke passionately about their job... 'I love working here, I love my job, the ladies are brilliant, it's rewarding, I love it.' Another member of staff said they enjoyed, 'The atmosphere from the girls we support and the staff.'
Staffing Levels
6/10
✓
The registered manager continued to ensure there were enough staff available to meet people's assessed needs. Rotas were planned in advance and based around the needs of the people using the service.
Training & Dev
8/10
✓
Staff had undertaken the provider's mandatory and refresher training... Additional training was provided... person centred thinking... Prader-Willi Syndrome... opportunity to complete a formal qualification... QCF... regular supervision meetings... annual appraisal.
Management
8/10
✓
Staff spoke highly of the registered manager... 'The manager is very supportive and very approachable.' 'The registered manager shows us clear guidance and is always communicating with us.' 'There is always someone there to support you and the registered manager is very hands on.'
Programmes
6/10
✓
People were supported to take part in a range of activities 'in-house' and out in the local community... horse riding, exercise classes, having pamper days... skills development day centre... cooking and photography... gardening group.
Points to consider
Staff numbers meet needs but no details on low turnover or no agency staff, so shifts might feel stretched at times.
The registered manager continued to ensure there were enough staff available to meet people's assessed needs.
Activities include outings and pamper sessions but no dedicated coordinator or specialist programmes to add variety to the working day.
People were supported to take part in a range of activities... horse riding, exercise classes, having pamper days where staff painted their nails... gardening group.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews