Last updated: 9 February 2026
"Staff feel supported with good teamwork and people feel safe, but evenings can be short-staffed."
People told us they felt safe... Medicines were managed safely... Accidents and incidents were recorded and acted upon. Any lessons learnt were used...
Staff spoke positively about working for the service and told us they felt supported... 'There is enough staff and we help each other. There is good teamwork...'
There were sufficient numbers of staff... mixed feedback... 'Morning and afternoon there's lots of nurses about but it's not so good in the evenings', and 'No there's not enough staff.'
Staff had completed an induction programme based on the Care Certificate... Records showed staff had completed training the provider considered mandatory... regular supervision and appraisal.
People and their relatives spoke positively about the registered manager... 'The management is excellent', and '[Registered manager] is very responsive...'
The service had activities and activity co-ordinators... observed... quiz, arts and crafts and a music session... orchestra, piano concerts... gentle exercises.
Staff numbers are generally enough but some say evenings are short-staffed, and bank staff are used sometimes.
some people and relatives told us, 'Morning and afternoon there's lots of nurses about but it's not so good in the evenings', and, 'No there's not enough staff.' ... Bank staff were also available if needed.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp