Last updated: 9 February 2026
"Good leadership, strong training and stable staffing create a happy team, although routine activities and past high staff turnover are drawbacks."
Medicines were well managed and administered by those staff who had been trained and were competent. People received their medicines as prescribed.
"The manager has made such a big difference here and the staff are happy in their work now"
Agency workers were only used as a last resort. Members of the staff team picked up any vacant shifts. In the last year an agency worker had only been used on one occasion.
Staff were given the opportunity to undertake additional health and social care qualifications. An external trainer was used to help staff working towards NVQ qualifications.
The registered manager provided good leadership for the staff team and had a plan of further improvements they planned to make to the service.
Photographs of people and care staff enjoying previous events were displayed... gardening club, bingo, animal care, flower arranging, craft projects and a weekly exercise class. There is a Southgarth singers choir.
The role is mostly routine care with basic group activities like bingo and crafts, no specialist programmes to make work more creative or varied.
There was a range of activities people could participate in. The activity staff put together a monthly activity plan... gardening club, bingo, animal care, flower arranging, craft projects and a weekly exercise class. There is a Southgarth singers choir.
There was a big staff turnover when the new manager arrived, even though things have improved since.
Since the registered manager took up post there had been a significant turnover in staff.
Medication record errors happened 15 times over the past year, even with retraining.
In the last 12 months there had been 15 medicine recording errors. The registered manager had addressed each of these incidents with staff supervision and re-training.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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