Working at Southfield House

People were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns. People's medicines were administered as prescribed and this was closely monitored.

Staff told us they felt listened to and were supported to provide good care and enjoyed working at the home. One staff member told us, 'It's a good place to work, as you get to do different things and get to know people.'

Staffing levels were sufficient to meet people's needs and maintain their safety. Staff said they covered gaps in the rota and worked well together.

Staff told us they received all the training they needed and if any specific training was required, for example on nutrition, they would get it. The training record confirmed staff were up to date with training.

The manager was committed to providing a high-quality, person-centred service. They had created a caring and inclusive culture for people and staff.

People were supported to pursue hobbies and interests in the service and the local community. Some examples included attending local clubs, days out and being involved in different crafts which included painting pebbles for the garden.