Working at Southfield Court Care Home

Staff haven't had key training like helping with seizures, and training isn't up to the required levels.

people at the service experienced seizures and care staff had not received training on how to support this. Staff training compliance was not in line with the providers requirements.

Medications aren't always handled safely, like cream found in a laundry cupboard, and falls aren't reviewed to prevent more.

Medicines were not always managed safely... one person's cream stored in a laundry cupboard. there had been 41 unwitnessed falls in a three-month period... the high number of falls or staffing levels had not been reviewed.

Staff say there aren't enough of them for dependent residents, and lots of agency staff are used.

One staff member said, 'We need more staff as people are dependent on us'. The provider was using high levels of agency staff, particularly registered nurses.