Working at Southernwood House
20 Matmore Gate, Spalding, PE11 2PN
Operated by Wellbeing Residential Ltd
28 bedsResidential homesHomecare agencies
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Caring culture where staff know residents well and good training, but no permanent manager and poor medicines safety hold it back."
Safety & Risk
3/10
✕
Medicines not always safely managed with inaccurate records, missing PRN protocols, unassessed staff competencies; ineffective audits, continued breach of regulation 12.
Staff Culture
6/10
✓
The culture in the home was caring, staff knew people well, felt confident to raise suggestions or feedback to line manager.
Staffing Levels
5/10
!
There were enough staff in place to meet people's needs; manager used staffing tool but had not reduced numbers despite home not being full.
Training & Dev
5/10
!
Staff received training needed for safe care and were prompted for refreshers; staff survey identified need for more regular supervisions which manager acted on.
Management
3/10
✕
Registered manager taking leave of absence with interim manager in place; medicines audits ineffective for last three inspections, breach of regulation 17.
Programmes
/10
✕
Not covered in 2023 focused inspection; 2019 report more than 2 years old.
Points to consider
No permanent manager right now as the registered one is on leave, and leaders keep missing problems with medication checks.
At the time of our inspection there was a registered manager for the service, however, they were taking a leave of absence and an interim manager was in place.
Medication errors from poor records, missing as-needed guidance, unchecked staff skills, and audits not spotting ongoing issues.
Medicines records did not accurately record when medicines were administered and how many were left... One staff member who was administering medicines had not had their competency checked within the previous 12 months.
Staffing is adequate to meet needs but nothing special like stable teams or easy workloads mentioned.
There were enough staff in place to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews