Working at Southerndown
Worcester Road, Chipping Norton, OX7 5YF
Operated by Barchester Healthcare Homes Limited
82 bedsNursing homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Family-like culture with strong staff retention and successful dementia programmes, although night staffing sometimes delays call bell responses."
Safety & Risk
7/10
✓
Staff knew how to identify and escalate any safeguarding concerns... The registered manager proactively reported any safeguarding concerns to the local safeguarding team... records demonstrated people received medicines as prescribed.
Staff Culture
9/10
✓
Management and us (care team) are like a family and they genuinely care about how we are... Staff told us that a number of them had worked at the home for over ten years.
Staffing Levels
6/10
✓
There were sufficient staff to keep people safe... however had mixed comments about night staffing levels, some people said that it took longer for a call bell to be answered during the night.
Training & Dev
7/10
✓
Staff had opportunities to attend additional training that was specific to their job roles. For example, nursing staff were offered specific training around their clinical skills.
Management
7/10
✓
The registered manager operated an open-door policy and they regularly worked at offices at both units, so they could be easily reached by all the visitors.
Programmes
8/10
✓
The service gained an accreditation... Barchester's '10-60-06' Dementia Programme... the number of people's falls had reduced significantly... well-being scores for people improved.
Points to consider
Staffing is enough during the day but some residents say it takes longer to get help at night, and levels are being reviewed.
We however had mixed comments about night staffing levels, some people said that it took longer for a call bell to be answered during the night. We saw this had been already discussed during a recent team meeting. The management team confirmed the night staffing levels were being reviewed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews