Last updated: 9 February 2026
"Supportive management and a caring family-like culture, but risk plans lack detail on preventing falls or pressure sores."
Some risk management plans lacked detail about how to reduce risks such as people's risk of falls or developing pressure ulcers. Incidents were not always recorded in the same place.
Feedback from relatives and staff showed they felt the culture of the home was caring, person-centred and 'like a family.' Staff told us they felt they worked well as a team.
Rotas showed there were enough staff to care for people safely, and this was calculated using a suitable staffing dependency tool. Staff we spoke with were happy with the current levels.
A range of training was provided to give staff the knowledge and skills they needed. Staff told us they received a good variety of training that was appropriate for the needs of people.
People, relatives and visiting professionals told us the service manager was open and very involved with people's care. A member of staff said the service manager was 'lovely, very supportive'.
A variety of activities was available for people to engage in. We observed a 'Musical Mandalas' session which featured music, meditation and colouring in complex designs.
Some risk plans lack details on preventing falls or pressure sores, and bruising incidents are not always fully recorded so the team might miss learning lessons.
others lacked detail about how to reduce risks such as people's risk of falls or developing pressure ulcers... they did not always complete incident forms with details of exactly how the injuries occurred.
Hiring staff has gaps because forms do not properly ask for reasons for time between jobs, which could let important checks slip.
the application documentation they used did not have sufficient space for applicants to supply... explanations for any gaps in employment. Because the provider did not use a checklist... this meant there was a risk this information could be missed.
Activities offer variety like music and colouring but no regular outings, and staff say more outside options would help.
Staff felt although activities in the home were good and people enjoyed them, there could be more opportunities for people to engage in activities or outings outside of the home.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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