Last updated: 10 February 2026
"Supportive management and a proud family-like team with enriching activities and robust safety, but staffing lacks strong retention for unhurried care."
Robust safeguarding policies in place, staff knew how to report abuse. Risks assessed and managed, medicines managed safely, accidents reviewed for learning.
Staff were proud to work at the service. Staff told us: 'I am proud of my manager and deputies they are really supportive... the team it is like a family.'
Staff and visitors to the home told us staffing levels were sufficient to meet people's needs. Support was provided by a consistent team of staff who were familiar with people's needs.
Staff told us they were well supported with supervision and training. Refresher and update training was provided, along with training specific to people's needs.
There was a registered manager in post who was available throughout the inspection. Staff told us they were well supported.
Staff supported people to go swimming, take ferry trips to Isle of Wight, outings to shopping, concerts, church, birthday parties, food preparation and aromatherapy.
Staffing is sufficient with a consistent team, but no details on low staff turnover or enough people for really unhurried care.
Staff and visitors to the home told us staffing levels were sufficient to meet people's needs. Support was provided by a consistent team of staff who were familiar with people's needs.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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