Last updated: 9 February 2026
"Approachable management and a warm staff culture, but limited activities and staff working extra hours need improvement."
People were protected from abuse and neglect. People's care plans and risk assessments were clear. Records were accessible and up to date.
Staff told us they enjoyed their roles. Comments included; 'Best place I have worked.' There was a warm, friendly and family atmosphere in the service.
Staff rotas showed there were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff and relatives agreed that there was enough staff on duty to meet people's needs.
People were supported by staff who completed an induction, received appropriate training and support to enable them to carry out their role safely. This included fire safety and dementia care training.
Staff told us the registered manager was available, assisted them daily and helped cover shifts when some staff had been absent with COVID-19. They went onto say how the registered manager was approachable and listened when any concerns or ideas were raised.
There was time for people to have social interaction and staff carried out activities to assist people.
No activities coordinator or varied programme mentioned, so the role is mostly routine personal care.
There was time for people to have social interaction and staff carried out activities to assist people.
Staffing is adequate but staff had to work extra hours to cover absences.
The staff said they worked additional hours to cover leave and staff absences, so people had staff they knew and trusted.
Only standard training like induction and dementia care, no specialist courses or funded qualifications.
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice. Training sessions were now beginning to be carried out face to face as well as some online.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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