Working at Southborough Nursing Home
12-14 Langley Avenue, Surbiton, KT6 6QL
Operated by Olympus Opco LTD
45 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive leadership and positive culture make staff feel valued, but limited activities and basic training hold it back."
Safety & Risk
7/10
✓
Accidents, incidents and safeguarding concerns were reported, investigated and recorded.
Staff Culture
8/10
✓
The home was led and managed in a transparent, open, and positive way and had an honest culture.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staffing levels during our visit matched the rota and enabled people's needs to be met safely.
Training & Dev
6/10
✓
Staff were appropriately recruited and trained including how to safely administer medicines.
Management
8/10
✓
We received positive feedback from staff regarding the leadership style of the registered manager, other managers and how well run the care home was. One staff member said, 'I feel I get all the support I need from all the managers and nurses at the home.'
Programmes
4/10
!
People living in the care home had asked to have more community-based activities, which the provider addressed by offering people more shopping trips in the home's minibus.
Points to consider
Only basic outings like shopping trips in the minibus, no dedicated activities coordinator or varied programme.
People living in the care home had asked to have more community-based activities, which the provider addressed by offering people more shopping trips in the home's minibus.
Only standard mandatory training like induction and safeguarding, no specialist courses or funded qualifications.
Staff were trained how to identify abuse towards people, safeguard them and the appropriate action to take, including how to raise a safeguarding alert.
Staffing is adequate to meet needs with enough on shift, but no details on low agency use or long team retention.
There were enough staff to meet people's needs. Staffing levels during our visit matched the rota and enabled people's needs to be met safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews