Last updated: 10 February 2026
"Staff praised teamwork and training, but poor medicines safety and limited activities held it back."
Medicines were not always managed safely with unsigned administrations, unsecured topicals in bedrooms, and ineffective audits failing to identify issues.
Staff were mainly positive about working at the service, with comments like 'Teamwork is great here; we all help each other' though some noted lack of appreciation.
Staffing numbers were being maintained to keep people safe and people’s physical needs were met, however staffing levels did not always provide opportunity for activities and interaction was mainly task focused.
Staff received an induction and on-going training, staff told us training is very good with some doing diplomas, but supervision records did not assure meetings followed best practice.
The registered manager was visible at the service and staff were positive about the management, but more work was needed to strengthen oversight as medicine audits had not identified concerns.
There was limited opportunities for people to be involved in activities, mixed feedback on engagement with some colouring or puzzles but others just watching TV.
Medication not always given or recorded safely, with unsecured creams in bedrooms and audits missing problems.
Medicines were not always managed safely. ...topical medications that were accessible and unsecured in people’s bedrooms. ...Medicine audits undertaken had not picked up the concerns found
No proper activities programme or coordinator, so the role is mostly task-focused with little time for engagement.
staffing levels did not always provide opportunity for people to be involved in activities and interaction unrelated to tasks was minimal.
Manager in post but oversight poor, as audits did not spot safety issues like with meds.
Governance processes required improvement as medicine audits had not picked up the concerns we found.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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