Working at Southbank
4 Southbank Close, Hereford, HR1 2TQ
Operated by Hoople Ltd
13 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported by approachable management with enough on duty to meet needs, but leadership changes and incomplete training weaken quality checks."
Safety & Risk
5/10
!
Enough improvement had been made... provider was no longer in breach of regulation 12. However, further improvements were required in improving record keeping... monitoring... not always tailored to people's individual associated risks.
Staff Culture
6/10
✓
Staff we spoke with felt the nominated individual was approachable and listened to them, and took action where they were able. The staff felt supported by the management team.
Staffing Levels
5/10
!
There were enough staff on duty to meet people's needs and keep them safe. Recruiting into the home had been challenging for the provider over the last few years, however the provider felt positive that staffing had improved and long term agency staff were being supported to become permanent staff.
Training & Dev
4/10
!
Per 2022 comprehensive inspection: Whilst not all staff had completed the training on learning disabilities and autism appropriate to their role the provider had plans in place to address this.
Management
4/10
!
There had been changes to the leadership at the home and this had impacted the quality assurance process. The provider was taking steps to improve the governance of the home, but these improvements were not yet fully embedded.
Programmes
4/10
!
Per 2022 comprehensive inspection: Mixed views from relatives regarding the level of support... 'There are not enough activities when [person's name] doesn't go out to the farm'; people supported to community farm, meals, walks, sensory room.
Points to consider
Manager turnover and weak quality checks mean problems like bad records drag on for months.
Without clear timescales and accountabilities, actions remained incomplete for months. For example, since the last inspection in October 2022, we continued to find that people's care records remained difficult to navigate.
Hiring permanent staff is tough so they depend on agency workers becoming full-time.
Recruiting into the home had been challenging for the provider over the last few years, however the provider felt positive that staffing had improved and long term agency staff were being supported to become permanent staff.
Not all staff finished required training on learning disabilities and autism.
Per 2022 comprehensive inspection: Whilst not all staff had completed the training on learning disabilities and autism appropriate to their role the provider had plans in place to address this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews