Working at Southampton Manor Care Home

People were kept safe from the risks of suffering abuse or coming to avoidable harm, the provider’s policies and processes supported this. Risks related to people’s care were assessed and measures were put in place to reduce them.

Staff were positive about the training and support they received in their role. We observed that staff were competent and motivated in their role.

The provider had safe and effective processes in place to ensure staff received appropriate ongoing training, supervision and had their competency regularly assessed. Records showed these were all completed in a timely fashion.

The registered manager had a good oversight of the systems around medicines management. They had recognised where improvements were needed and were working with the prescribing pharmacy to update people’s records.