Working at South Street
17 South Street, Walsall, WS1 4HE
Operated by Rehability UK Support Services Ltd
8 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Positive culture and good training, but unreported abuse incidents and ineffective quality checks were major concerns."
Safety & Risk
3/10
✕
Incident and accident records reviewed for January 2024 showed a total of 4 incidents relating to 4 people who were involved in alleged physical abuse had not been reported to the local authority or CQC as required.
Staff Culture
6/10
✓
There was a positive and open culture at the service. People, relatives and staff spoke positively about South Street.
Staffing Levels
5/10
!
There were sufficient numbers of suitable staff at the service. However, improvements were required to ensure the risks associated with delays in pre-employment checks were formally risk assessed.
Training & Dev
6/10
✓
Staff told us the induction and training they received prepared them for their role and training records confirmed this.
Management
4/10
!
The auditing systems in place to assess and monitor safety and quality were not always effective and had not identified the concerns detailed in this inspection report.
Programmes
3/10
✕
People told us and care records showed they were supported to do the things they enjoyed both at the service and in the local community.
Points to consider
Staff did not report four abuse incidents to the local authority or regulator as required.
Incident and accident records reviewed for January 2024 showed a total of 4 incidents relating to 4 people who were involved in alleged physical abuse had not been reported to the local authority or CQC as required.
Managers quality checks missed issues like unreported incidents and missing risk information in care plans.
The auditing systems in place to assess and monitor safety and quality were not always effective and had not identified the concerns detailed in this inspection report.
Recruitment risks for one new staff member were not formally checked before they started working.
One of the staff files we viewed did not contain a full enhanced DBS check. ... No formal risk assessment formalising this arrangement was available to view.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews