Working at South Quay Care Home

Staff were supported by a management team who maintained and expected high standards. Staff we spoke with enjoyed their roles and were passionate about being able to give high quality care to people. Staff felt they could raise issues with their line manager or the registered manager.

There were sufficient staff to meet people’s needs safely, including when people’s needs changed. ... good levels of continuity. ... Staff team was a combination of experienced staff who had been at the service for a number of years, and some relatively new staff... without reliance on agency staff.

Per 2022 comprehensive inspection: Staff received ongoing training, supervision and competence checks to monitor their performance... new staff went through an induction, which included face to face and online training.

Leadership arrangements were clear, with suitable delegation of tasks and clear lines of oversight. Leaders acted on incidents and concerns, to make people safe and to learn lessons. The registered manager valued the hard work of their staff.

People were supported to make their own choices and to take part in a range of themed events and activities... organising a community fair, links with schools, charities, a local farm and a range of activities. Per 2022: There was an activities coordinator.