Working at South Hayes Care Home

The provider had systems and processes in place to protect people from the risk of abuse. Accidents and incidents were monitored, with lessons learned and action taken to mitigate further risks.

There was a positive and open culture at the service. Staff received regular supervisions and told us they were able to share any ideas or suggestions with managers.

The provider ensured there were sufficient numbers of suitable staff and operated safe recruitment processes. We observed staff had adequate time to complete care for people.

All care staff had received safeguarding training and understood the process to follow if they suspected abuse. Staff received regular medication training and had their competency assessed.

People and staff all told us the management team were very kind, caring and approachable.

The activities co-ordinater liaised with local schools and nurseries and arranged regular visits for children to come to the home and complete craft sessions with the residents.