Last updated: 10 February 2026
"Supportive management and strong safety practices shine through, but reduced activities and agency staffing due to a recent outbreak hold it back."
The provider had clear safeguarding policies and systems in place. Staff understood safeguarding principles and the potential signs of abuse. Medicines were stored and administered safely by suitably trained staff.
One staff member said, 'The manager is very supportive.' Another said, 'You can go to the manager with anything and [deputising manager] has stepped in really well.'
There were sufficient staff. The regional manager acknowledged they had used agency staffing lately due to a recent COVID-19 outbreak, and there was increased pressure on staff.
Staff were sufficiently skilled and trained to support people well. The registered manager ensured there was a high level of training compliance and reminded staff when they needed to complete training.
The registered manager was well respected by staff and external partners. Feedback from external specialists was positive.
Planned activities had been significantly reduced due to a recent outbreak. There were clear plans in place to reintroduce these communal activities, as well as outings planned via the provider's minibus.
No current activities because of a recent outbreak, so the role is mostly routine personal care right now.
Planned activities had been significantly reduced due to a recent outbreak.
Staffing is adequate but relies on some agency workers lately due to the outbreak.
The regional manager acknowledged they had used agency staffing lately due to a recent COVID-19 outbreak, and there was increased pressure on staff.
Only standard training with high compliance, no specialist courses or funded qualifications mentioned.
Staff were sufficiently skilled and trained to support people well. The registered manager ensured there was a high level of training compliance.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp