Working at Sophie House
Holywell Gutter Lane, Hampton Bishop, HR1 4JN
Operated by Martha Trust Hereford Limited
14 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported and enjoy working there with excellent safety and comprehensive training, although agency staff sometimes need support from permanent team members."
Safety & Risk
8/10
✓
Staff had received specialist training and knew what action to take... Staff understood people's individual safety risks well... People's medicines were managed safely. Staff had to undertake training and their competency was checked... Accidents... were regularly reviewed.
Staff Culture
7/10
✓
Staff told us they felt supported to provide good care, and enjoyed working at the home. One member of staff told us, 'I love working here because of the residents.' We saw people laughed with the staff who cared for them.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to care for people. Where agency staff were used, they were supported by permanent staff who knew people's safety needs well. The registered manager was in the process of recruiting additional staff.
Training & Dev
7/10
✓
Staff highlighted comprehensive induction and training programmes supported them to provide good care to people. One staff member told us, 'The training here is really good. It keeps us alert and gives us awareness. We incorporate what we have learnt.'
Management
7/10
✓
Relatives were positive about the way the home was run, and found the registered manager and staff to be approachable. Staff told us they felt supported to provide good care, and enjoyed working at the home.
Programmes
7/10
✓
People were supported to enjoy a range of activities which reflected their interests... music therapy, the use of a hydro pool... trampolining (rebound therapy)... wheelchair dancing... horse-riding.
Points to consider
Staffing is adequate with enough people on shift but they sometimes use agency staff who need support from permanent team members.
Where agency staff were used, they were supported by permanent staff who knew people's safety needs well. The registered manager was in the process of recruiting additional staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews