Working at Sonya Lodge Dementia Residential Care Home
10 High Road, Dartford, DA2 7EG
Operated by Nellsar Limited
37 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive and approachable manager with staff able to suggest improvements, but staffing lacks strong retention and training is only standard."
Safety & Risk
7/10
✓
Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. The provider followed safe recruitment practices. Medicines were stored and managed safely by staff.
Staff Culture
7/10
✓
A member of staff said, 'We have opportunity to bring up suggestions for improvement in the quality of care provided at supervisions. If it is a good idea, the registered manager makes changes.'
Staffing Levels
6/10
✓
There continued to be a sufficient number of staff to support people. Staff rotas showed the registered manager took account of the level of care and support people required each day.
Training & Dev
6/10
✓
Staff continued to receive the training and updates they required to successfully carry out their role. Training records confirmed this was the case.
Management
8/10
✓
Staff members found the registered manager supportive and approachable. One staff said, '[X] is a good manager, you have access to her all the time. She encourages us to come to her'.
Programmes
6/10
✓
An activity coordinator planned and facilitated a number of group and individual social activities... activities are scheduled seven days a week, which included mini bus trips, arts and crafts, visits to the local church, rock painting, cinema and more themed events.
Points to consider
Staffing is adequate but nothing special, with no info on staff staying long-term or using few agency workers.
There continued to be a sufficient number of staff to support people.
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff continued to receive the training and updates they required to successfully carry out their role. Training records confirmed this was the case.
Regular activities with a coordinator, but no specialist programmes or innovative approaches beyond basic events like trips and crafts.
An activity coordinator planned and facilitated a number of group and individual social activities... mini bus trips, arts and crafts, visits to the local church, rock painting, cinema and more themed events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews