Last updated: 9 February 2026
"Strong leadership, great team spirit and innovative activities programmes, although some shifts covered by bank staff."
2021 targeted inspection: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks, up to date policy; Per 2018: good safeguarding understanding, detailed monthly risk assessments, safe medicines with no MAR gaps, robust incident analysis like falls clock and floor plan.
Per 2018 comprehensive inspection: Great team spirit, staff happy and felt supported by management, great atmosphere filled with enthusiasm, laughter and friendliness; management praised staff dedication.
Per 2018 comprehensive inspection: Sufficient numbers of staff to support people appropriately; bank or permanent staff would pick up shifts to cover absences, staff confirmed they had time to support people.
Per 2018 comprehensive inspection: Management monitored training attendance to ensure all up to date, inductions and shadowing, encouraged further qualifications like memory care pathway, regular supervisions; 2021: staff trained in PPE and Covid-19 measures.
Per 2018 comprehensive inspection: The management team established a strong, open and visible culture within the service. They led by example and staff responded by providing high quality care; staff felt supported by the management team.
Per 2018 comprehensive inspection: 'Wish upon a star' programme fulfilling wishes like meeting prime minister and flying plane; community partnerships including dementia supper club, pilates, teapot club, knitting charity; falls reduced from 11 to 1 per month; 2021: activities planned within home during pandemic.
Some shifts covered by bank staff, so not fully stable permanent team all the time.
Per 2018 comprehensive inspection: bank or permanent staff would pick up shifts to cover the absences.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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