Working at Somerset House
157 High Street, Bristol, BS49 4DB
Operated by Kingfisher Healthcare Limited
25 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Approachable leadership and high staff morale create a happy atmosphere, but staffing lacks stability and training covers only basics."
Safety & Risk
7/10
✓
Per 2022 inspection: We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed. Per 2020: Risks were minimised because staff knew how to recognise and report any suspicions of abuse
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff morale was high which created a happy atmosphere for people to live in... there's always lots of laughter
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: There were suitable numbers of staff to keep people safe and to meet their needs. People said there were always staff available
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff had access to a range of training in health and safety and subjects relevant to people's needs. Staff said training was good
Management
7/10
✓
Per 2020 comprehensive inspection: People knew who the registered manager was, and they felt able to approach them... [name of registered manager] is very approachable, I can speak to them
Programmes
6/10
✓
Per 2020 comprehensive inspection: There was an activities coordinator in post... There were a range of activities scheduled throughout the week... links with the local community
Points to consider
Staff numbers meet basic needs but no word on stable teams, low agency use or easy workloads for staff
Per 2020 comprehensive inspection: There were suitable numbers of staff to keep people safe and to meet their needs
Training covers basics and refreshers but no specialist courses or funded qualifications for career growth
Per 2020 comprehensive inspection: Staff had access to a range of training in health and safety and subjects relevant to people's needs. Staff said training was good
Some activities and trips with a coordinator but no special programmes to make the job more creative or varied
Per 2020 comprehensive inspection: There were a range of activities scheduled throughout the week which people could attend if they chose
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews