Last updated: 10 February 2026
"Open culture and effective training, but low staffing with high agency use causes rushing and no activities programme hold it back."
Medicines concerns: 'records... did not always contain enough detail or guidance... people did not always have protocols in place for "when required" medicines (PRN)... some MARs... not double signed.'
Open culture: 'There was an open and transparent culture within the service.' People: 'The staff couldn't be nicer... they treat me lovely.'
Mixed feedback on staffing: 'Some staff felt staffing levels did not always meet people's needs... you are rushing to get people done... complaints... regarding low staffing levels and high levels of agency staff.'
Staff had completed training in safeguarding and infection prevention; 'staff supervision was used in an effective way.'
Well-led rated Requires Improvement: 'the service management and leadership was inconsistent. Leaders... did not always support the delivery of high-quality, person-centred care.'
No activities, engagement, or creative approaches mentioned at all; report focuses on routine personal care delivery.
Staff say they are always rushing and can't give care at people's pace due to low staffing and agency use.
"At the minute, you are rushing to get people done because the call bells are against us. You used to be able to do it at their pace..." We saw two complaints... regarding low staffing levels and high levels of agency staff.
Care plans lack clear instructions for safe medication like oxygen use and as-needed doses.
one person who was prescribed oxygen did not have clear guidance in their care plan... people did not always have protocols in place for "when required" medicines (PRN).
No activities programme mentioned so the job is mostly routine personal care tasks.
No activities, engagement, or creative approaches mentioned at all.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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