Last updated: 10 February 2026
"A good manager supports a positive staff culture with strong safety practices, although regular agency staffing and basic staff-led activities are drawbacks."
Daily Infection prevention and control (IPC) audits by the manager... risk management plans for Covid-19... assured provider meeting shielding, testing, hygiene standards. (2020 targeted inspection)
Staff were positive about working for the organisation and told us they appreciated the support, encouragement from the registered manager. Staff felt valued, respected and supported. (per 2019 comprehensive inspection)
People told us they were happy with the staffing levels and did not feel rushed. Staff told us they had enough time for meaningful interactions. (per 2019 comprehensive inspection)
Staff told us they were provided with the training they needed... 'It's very good and it happens quite a lot. We have a full-time trainer.' Monthly supervisions in place. (per 2019 comprehensive inspection)
Staff told us, 'She's a good manager, you can talk to her anytime.' Another said, 'I like her, she's supportive. I feel confident.' (per 2019 comprehensive inspection)
Everyone had an individualised activity programme... People told us they were happy with activities and trips out: swimming, walking, bus rides, Southend seaside, local cinema. (per 2019 comprehensive inspection)
Staffing is adequate but they use regular agency workers for shifts.
The service worked with regular agency staff who were given regular shifts at the service to minimise the risks of spread of infection through workforce transmission.
No activities coordinator or specialist programmes, just staff-supported outings like cinema and seaside trips.
Everyone had an individualised activity programme which was in pictorial format where required. People told us, 'I go swimming and walking, and I go on bus rides.'... trip to Southend... local cinema. (per 2019)
Training covers mandatory and specialist topics with supervisions, but no funded qualifications or career paths.
Induction... mandatory training and other relevant training such as epilepsy and dementia. Staff received monthly supervisions and annual appraisals. (per 2019)
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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