Last updated: 10 February 2026
"Staff feel empowered by supportive management, strong training and positive culture, but unclear staff retention and limited activity variety hold it back."
Staff received safeguarding training and understood responsibilities; medicines administered safely; robust system to review incidents.
There was a positive, open culture where staff were empowered; one staff member said 'The support I have received is invaluable, I feel empowered and this is a lifelong career for me'.
There were enough staff to meet people needs. Staff told us they felt there were enough staff and were supported if shortfalls were to arise.
Staff received ongoing training from an on-site training and development coach; staff undertaking nationally recognised qualifications and specialist training as needed.
Staff and house managers told us they were supported by the management team and continually spoke about feeling empowered; relatives and staff commended the registered and general manager highly.
Lifelong skills coach supported learning skills like cooking and laundry; 'Bluebell Café' for work experience, music and games rooms, community access.
Staffing is enough with flexible rotas, but no info on low staff turnover or using temps to know if workloads stay light long-term.
There were enough staff to meet people needs. Staff told us they felt there were enough staff and were supported if shortfalls were to arise.
Some activities like skills coaching, a cafe and community trips, but no specialist programmes or tech to make the job really varied.
'Life-long learning coach' supported skills like cooking and laundry; 'Bluebell Café' for work experience.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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