Working at Soham Lodge

Staff were trained to understand the importance of safeguarding people from poor care or harm... Records of incidents, accidents and near misses that had occurred were investigated using a 'root cause analysis' process... The management team audited people's prescribed medicines.

Staff in the main felt supported. They were asked to feedback on the service during supervisions, meetings and via a survey. Overseas staff recruited were also supported with English lessons. A staff member told us these lessons were, 'Very helpful.'

Per 2020 comprehensive inspection: Staff received appropriate induction, training and supervision to carry out their roles effectively... Staff had completed 84% of the key training, this included new staff who had timescales to complete their training.

The registered manager and management team audited areas of the service as part of their governance monitoring... Staff in the main felt supported. They were asked to feedback on the service during supervisions, meetings and via a survey.

Per 2020 comprehensive inspection: The provider had employed a proactive activities co-ordinator who had developed a comprehensive activity programme that included one-to-one and group events, entertainers and outings... invited numerous community groups into the service, such as pre-school children, teenagers.