Last updated: 10 February 2026
"Proactive activities programme and strong safety practices, although staffing shows a shortfall despite recruitment efforts."
Staff were trained to understand the importance of safeguarding people from poor care or harm... Records of incidents, accidents and near misses that had occurred were investigated using a 'root cause analysis' process... The management team audited people's prescribed medicines.
Staff in the main felt supported. They were asked to feedback on the service during supervisions, meetings and via a survey. Overseas staff recruited were also supported with English lessons. A staff member told us these lessons were, 'Very helpful.'
There were enough suitably trained staff to meet people's nursing and care needs. However, the dependency tool used did show a shortfall in staffing hours available... in the process of recruiting new staff to the service.
Per 2020 comprehensive inspection: Staff received appropriate induction, training and supervision to carry out their roles effectively... Staff had completed 84% of the key training, this included new staff who had timescales to complete their training.
The registered manager and management team audited areas of the service as part of their governance monitoring... Staff in the main felt supported. They were asked to feedback on the service during supervisions, meetings and via a survey.
Per 2020 comprehensive inspection: The provider had employed a proactive activities co-ordinator who had developed a comprehensive activity programme that included one-to-one and group events, entertainers and outings... invited numerous community groups into the service, such as pre-school children, teenagers.
Staffing levels are adequate but their dependency tool shows a shortfall in hours, and they are still recruiting to cover it.
the dependency tool used did show a shortfall in staffing hours available... they were in the process of recruiting new staff to the service. This would help to reduce the staff shortfall in hours needed.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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