Working at Snowdrop Place Care Home
Snowdrop Place, Southampton, SO30 2ZS
Operated by Barchester Healthcare Homes Limited
68 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Good training and engaging activities programmes, although staffing shortages and unapproachable leaders leave staff feeling stressed and overwhelmed."
Safety & Risk
4/10
!
Some information related to risk was inconsistent or incomplete... Information in respect of people's medicines were not always detailed... Failure to ensure complete, accurate and contemporaneous records was a breach of Regulation 17.
Staff Culture
4/10
!
We received mixed feedback from staff regarding the support they received from the senior team... other staff told us they did not feel supported... 'Because of [staffing] issues all carers and seniors are very stressed and struggling'.
Staffing Levels
3/10
✕
We received feedback from 13 staff members that they felt staffing levels required improvement. Comments included, 'It's a constant battle during the day... staff feeling overwhelmed, frustrated, unacknowledged and unappreciated'.
Training & Dev
6/10
✓
Staff received a range of training to support them to have the skills and knowledge required for their role. This included assessments of staff's competencies... New staff received an induction period to enable them to complete relevant training, shadow experienced staff.
Management
4/10
!
We received mixed feedback from staff regarding the support they received from the senior team. Some staff told us they felt supported in their role, while other staff told us they did not feel supported and felt the leadership team were unapproachable or unresponsive to their feedback.
Programmes
6/10
✓
There was a dedicated team of staff to support people to engage in activities... knitting groups, arts and crafts, quizzes and minibus outings... visiting therapy dog, links with a local school... flower arranging group.
Points to consider
Staff and residents say there are not enough staff, so care is rushed and people have to wait.
We received feedback from 13 staff members that they felt staffing levels required improvement... 'constant battle during the day... arriving late to give personal care'... 'there are not enough staff. Sometimes... you have to wait your turn'
Risk plans and medication records often have gaps or inconsistencies that could affect safe care.
Some information related to risk was inconsistent or incomplete... records did not show people were repositioned in line with their risk management plan... medicines were not always detailed to ensure staff had access to all required information
Some staff feel the leaders are unapproachable and do not always support or listen to them.
mixed feedback from staff... did not feel supported and felt the leadership team were unapproachable or unresponsive to their feedback... Quality assurance and governance systems... were not always effective or robust
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews