Working at Snowdrop House

Safeguarding processes in place were effective. Staff knew how to recognise and respond to potential abuse. Where referrals were needed to outside agencies, including the local authority, these were completed in a timely manner.

“I feel that I’ve had enough training and support to carry out my role, I had my competency checked, I had my regular supervision with my line manager.”

A person said, “The [registered] manager [name] is always around, I see [them] in the coffee shop, they (management team) come in regularly and ask how things are, if I need any changes or make any suggestions.”