Last updated: 9 February 2026
"High staff morale and a warm culture with strong safety checks, but uncertain staff retention and only basic training."
The registered manager carried out regular checks and analysis of falls and incidents to ensure learning from events was undertaken. This meant risks to people's health and safety were reduced.
The service had a welcoming and family orientated approach to care. Staff morale was high and the atmosphere in the service was warm, happy and supportive.
There were enough staff on duty to meet people's needs. We observed that the service was calm, quiet and well organised.
Staff were trained in safeguarding and had the skills and knowledge to identify and raise concerns internally and to relevant professionals. Staff training on health and safety had been completed. Staff had attended moving and handling, infection prevention and control and fire drill training.
There was a registered manager who had come into post since the last inspection. They were making positive changes to the service; people, staff and relatives spoke highly of them. Staff told us they felt listened to and that the registered manager was approachable.
Per 2017 comprehensive inspection: People benefited from an enthusiastic activities coordinator who supported people to pursue interests and activities of their choosing. Activities were provided on a group basis or one to one depending on people's preferences.
Staff numbers are enough to keep things calm and meet needs, but no details on staff staying long-term or using few agency workers.
There were enough staff on duty to meet people's needs. We observed that the service was calm, quiet and well organised.
Staff get basic training like safeguarding and moving people, but no mention of specialist courses or funded qualifications.
Staff were trained in safeguarding and had the skills and knowledge to identify and raise concerns internally and to relevant professionals. Staff training on health and safety had been completed. Staff had attended moving and handling, infection prevention and control and fire drill training.
An activities coordinator runs varied group and one-to-one sessions, but no specialist programmes or innovations to enrich the role.
Per 2017 comprehensive inspection: People benefited from an enthusiastic activities coordinator who supported people to pursue interests and activities of their choosing. Activities were provided on a group basis or one to one depending on people's preferences and people could participate as much or as little as they choose to.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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