Last updated: 10 February 2026
"Improved staff retention and deployment, strong safety practices and a more positive culture, but no permanent manager and leadership changes cause inconsistency."
Risks to people were assessed and managed well for people's safety. Staff were aware of their responsibilities under safeguarding and knew how to report concerns.
Staff had described differences in the quality of the approach... One staff member said, 'The atmosphere has changed. We communicate well and we don't have these gossips and cliques that we used to have.'
The service had enough appropriately skilled staff to meet people's needs and keep them safe. Feedback from staff and relatives was that improvements had been made to the retention and deployment of staff.
At the time of our inspection there was not a registered manager in post. A new manager has recently started at the service.
People were supported to explore the local area and visit the local garden centre, local pubs and go shopping. However, improvements were needed in working on, and achieving, outcomes for some people.
No permanent manager in place, with lots of recent leadership changes causing uncertainty and inconsistency.
At the time of our inspection there was not a registered manager in post... Since the last inspection... three different managers being in place. This inconsistency had impacted on fully addressing some shortfalls.
Only basic outings and local trips mentioned, with staff not always encouraging people to do more for themselves to add variety to the role.
They have been getting him out and about more... Improvements could be made with encouragement, helping him do things for himself rather than doing it for him.
Culture is improving but not fully consistent across the two houses, holding back a strong team feel.
Staff spoke of differences in the level of people's activities and how a culture had developed where managerial focus and staff attitudes were not consistent between the two units.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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