Working at Smugglers Barn

No permanent manager in place, with lots of recent leadership changes causing uncertainty and inconsistency.

At the time of our inspection there was not a registered manager in post... Since the last inspection... three different managers being in place. This inconsistency had impacted on fully addressing some shortfalls.

Only basic outings and local trips mentioned, with staff not always encouraging people to do more for themselves to add variety to the role.

They have been getting him out and about more... Improvements could be made with encouragement, helping him do things for himself rather than doing it for him.

Culture is improving but not fully consistent across the two houses, holding back a strong team feel.

Staff spoke of differences in the level of people's activities and how a culture had developed where managerial focus and staff attitudes were not consistent between the two units.