Working at Smock Acre
Hollow Lane Hoath, Canterbury, CT3 4LF
Operated by Avenues South East
3 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by managers with thorough training and strong safety processes, but reliance on agency staff for cover and basic activities hold it back."
Safety & Risk
8/10
✓
Processes were in place to keep people safe from different types of abuse. ... Staff carried out weekly and monthly audits of medicine records... Steps were taken to learn from accidents, incidents and near misses.
Staff Culture
7/10
✓
Staff told us they thought the culture at the service was open and transparent. One staff member told us, 'We're treated fairly.'
Staffing Levels
6/10
✓
There were enough staff to meet the needs of those using the service. ... Annual leave and sickness was covered by a small group of agency staff who knew people and their needs well.
Training & Dev
7/10
✓
The registered manager supported new staff with a thorough induction programme... regular supervisions were used to identify training needs and further development opportunities. ... staff were provided with specialist training in order to effectively support them.
Management
7/10
✓
Staff said the service was open, transparent and that they felt supported by their managers.
Programmes
6/10
✓
People were supported to take part in meaningful activities that was planned around their preferences. Staff knew how people liked to spend their time, and organised a plan of activities for each day. One person enjoyed visiting the local seaside town and records showed they were supported there on regular visits.
Points to consider
Staffing levels are adequate but they rely on a small group of agency staff for holidays and sick cover.
Annual leave and sickness was covered by a small group of agency staff who knew people and their needs well.
Activities follow a daily plan with outings and personal choices like shopping, but no specialist programmes or dedicated coordinator.
Staff knew how people liked to spend their time, and organised a plan of activities for each day. One person enjoyed visiting the local seaside town
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews