Working at Smitham Downs Road
7 Smitham Downs Road, Purley, CR8 4NH
Operated by Achieve Together Limited
9 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel well supported with regular training, but high manager turnover causing unstable leadership and basic activities hold it back."
Safety & Risk
6/10
✓
Staff assessed risks to people’s safety and management plans were in place... Staff worked with the local authority safeguarding team... Improvements had been made to ensure safe medicines management. A safe and suitable environment was not always in place
Staff Culture
6/10
✓
Staff told us they felt well supported in their role. Staff felt comfortable speaking up and raising any concerns they had. They told us they felt listened to
Staffing Levels
5/10
!
Sufficient staff were in post to meet people’s needs. There were some vacancies at the service and recruitment was in place to fill these vacancies. Staff felt at times staffing levels were difficult when supporting people in the community
Training & Dev
6/10
✓
Staff received regular training to ensure they had the knowledge and skills to undertake their duties. Staff had not received supervision sessions as regularly as planned due to changes in the management team
Management
4/10
!
There had been a high turnover of managers at the service, and the management and leadership of the service needed stabilising. A new permanent manager started on the day of our site visit
Programmes
4/10
!
Per 2022 comprehensive inspection: people were encouraged to undertake activities they enjoyed, for example, arts and crafts, music sessions, baking, cycling, walking and going out for meals, bowling and visiting the shops
Points to consider
Lots of manager changes lately, new permanent manager just started on inspection day so leadership feels unstable
There had been a high turnover of managers at the service... A new permanent manager started on the day of our site visit
Some empty positions to fill and staff say community support can feel stretched at times
There were some vacancies at the service... Staff felt at times staffing levels were difficult when supporting people in the community
Only basic activities like arts, crafts, outings and gym visits, no activities coordinator or special programmes
Per 2022 comprehensive inspection: arts and crafts, music sessions, baking, cycling, walking... Staff were working with one person’s mental health team to support them to access more activities in the community, such as going to the gym
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews