Last updated: 10 February 2026
"Staff feel supported by management in a positive culture, but limited activities programmes and occasional staffing shortages lead to rushed care."
People were protected from the risk of harm and abuse. Staff had received safeguarding training... Systems were in place for the safe storage, administration and disposal of medicines.
There was a positive culture within the service. Staff felt supported by the management team and were able to raise any issues or concerns they may have. Comments included, “I really enjoy working here. Management is always visible.”
There were appropriate staffing levels... On the first day of inspection, we did observe one floor to be short of staff which resulted in them being rushed.
Staff had received the necessary training to support them in their role. Staff’s training was recorded and monitored to ensure they remained up to date with their knowledge and skills.
People, their relatives and staff spoke positively about how the service was managed. Staff felt supported by the management team and were able to raise any issues or concerns they may have.
People and their relatives had mixed feelings about the activities with some feeling the activities and social support could be better. Comments included, “There are not so many trips out recently”, “The home made out they had a lady who did activities but that’s not so.”
No dedicated activities person and limited programmes mean the role is mostly routine personal care.
“The home made out they had a lady who did activities but that’s not so. They have trips out or so they say but I’ve not been on any” and “Some staff did not have the skills or knowledge to then be able to offer alternative activities.”
Staffing levels are adequate overall but shortages on some shifts lead to rushed care.
On the first day of inspection, we did observe one floor to be short of staff which resulted in them being rushed. The registered manager said staffing levels would be reviewed.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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