Working at Sitara Haven
23 Hambrough Road, Southall, UB1 1HZ
Operated by Mrs Rajinder Hunjan
3 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Stable family staffing with good training and positive culture, but repeated medicines safety issues and weak quality checks hold it back."
Safety & Risk
2/10
✕
Staff were not provided with adequate information on medicines including no guidance on normal blood sugar levels for insulin or actions if levels abnormal; continued breach of regulation 12.
Staff Culture
6/10
✓
The home had a family-based environment with a positive culture; staff records showed appraisals had been carried out and they received regular support from the provider.
Staffing Levels
6/10
✓
The provider had enough staff to support people safely and meet their care needs. The home was mainly staffed by the manager and their family members.
Training & Dev
6/10
✓
Staff received the training identified as required by the provider. The training records we reviewed demonstrated all the staff were up to date with the provider's required training courses.
Management
2/10
✕
The provider did not have a robust quality assurance system to enable them to identify if action was required to make improvements; continued breach of regulation 17.
Programmes
5/10
!
Per 2019 comprehensive inspection: People received support to engage in activities that interested them including car rides, eating out, bus travel, cinema, cycling, cooking, gym and shopping.
Points to consider
The manager has not fixed repeated problems like poor medication records and weak quality checks despite multiple inspections.
The provider had not made sustained improvements following a number of inspections... continuing breach relating to the management of medicines.
Medication safety is poor with missing guidance on insulin, dirty inhaler spacers and no incident recording.
No information on what a normal blood sugar level... aero chamber soiled... incidents and accidents not always recorded and investigated.
Only basic outings and home activities like shopping, cooking and walks with no activities coordinator or special programmes.
Per 2019: one person liked car rides, eating out... another cycling, cooking, gym; provider planning a walk.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews