Working at Sister Winifred Laver Promoting Independence Centre
Falla Park Road, Gateshead, NE10 9HP
Operated by Gateshead Council
40 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Enough staff meet people’s needs, but mixed views on teamwork, support, communication, limited training and basic activities hold it back."
Safety & Risk
4/10
!
Risk assessments had been completed when needed. However, these required further development to ensure the measures to reduce risk were recorded clearly and in detail.
Staff Culture
4/10
!
Staff gave mixed feedback about communication, support and teamwork. A staff member commented, “Morale is up and down at the minute.”
Staffing Levels
5/10
!
There were sufficient staff to meet people’s needs. Staff gave mixed views about teamwork, support and communication within the service, which potentially impacted on some people’s care.
Training & Dev
4/10
!
A staff member commented, “We need a lot of training about around care plans.”
Management
4/10
!
The manager had changed since our last inspection and was in the process of registering with the CQC. Staff gave mixed feedback about communication, support and teamwork.
Programmes
3/10
✕
A staff member commented, “We have more time now with service users to do activities.” People practising kitchen tasks for independence.
Points to consider
Staff need more training on care plans and there are no specialist courses or funded qualifications mentioned.
A staff member commented, “We need a lot of training about around care plans.”
Staff have mixed feelings on teamwork, communication and support, with morale going up and down.
Staff gave mixed feedback about communication, support and teamwork. “Morale is up and down at the minute.”
Only basic activities like independence practice and kitchen tasks, no structured or creative programmes.
We have more time now with service users to do activities. I have been in the kitchen today, practising to find things in the cupboard.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews