Last updated: 9 February 2026
"Strong safety measures and a positive staff culture with good training, but no permanent manager and adequate staffing hold it back."
The risk of abuse continued to be minimised because staff were aware of safeguarding policies... Risk assessments were specific to each person and had been reviewed recently... Medicines were managed safely and people received them as prescribed.
Staff told us that the management team continued to encourage a culture of openness and transparency. Staff felt confident about raising concerns with the management... Comments from staff included, 'Good place to work' and 'People and the staff are great'.
There were enough staff to support people. Staff rotas showed the acting manager took account of the level of care and support people required each day, in the service and community, to plan the numbers of staff needed to support them safely.
Records showed staff had undertaken training in all areas considered essential... epilepsy, health & safety, autism awareness, communication and diabetes awareness. Staff received regular training and supervision to help them to meet people's needs effectively.
There was no registered manager at the service during our inspection. However, there was an acting manager supported by the operations manager at the service. The provider continued to provide good leadership.
People remained active and had opportunities to participate in a variety of activities and events that met their social and physical needs. People were supported to go on holidays and visited relatives. People were also supported to pursue personal interests such as shopping and going for a walk.
No permanent manager in post, just an acting one supported by operations manager.
There was no registered manager at the service during our inspection. However, there was an acting manager supported by the operations manager at the service.
Staffing is adequate with enough staff to meet needs, but no details on low agency use or strong retention.
There were enough staff to keep people safe. The acting manager continued to have appropriate arrangements in place to ensure there were always enough staff on shift.
Activities include community outings and personal interests, but no dedicated coordinator or specialist programmes.
Staff encouraged people to actively participate in activities, pursue their interests... such as shopping and going for a walk... supported to go on holidays and visited relatives.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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