Working at Sir Aubrey Ward House
Prospect Road, Marlow, SL7 2PJ
Operated by The Fremantle Trust
60 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"People and staff praise the improved management and supportive culture, but lapses in routine safety checks and occasional staffing pressures hold it back."
Safety & Risk
4/10
!
We found staff had not routinely followed some safe procedures such as testing water temperatures and documenting catheter care checks. These areas had not been identified through checks and audits... One safeguarding referral was delayed... due to staff omitting a person's high-risk medicine in error
Staff Culture
6/10
✓
There were significant improvements in the culture of the service. The home's atmosphere was calm and the staff team were professional, pleasant and welcoming... The vast majority of staff informed us they felt well supported by the management team
Staffing Levels
5/10
!
Staff rotas were in place to ensure there was sufficient support for people... People consistently told us staff answered their call bells promptly with some mixed feedback about staffing levels. Comments included... 'There are issues with number of [staff] and they can be a bit rushed'
Training & Dev
6/10
✓
A training programme was in place. At the time of the inspection, the staff team had achieved 93% compliance with all required learning. Further required training was in progress, such as positive behaviour support... Improvement had been made to individual supervision meetings
Management
6/10
✓
People using the service and their relatives were positive about the management of the service and standards of care people received. For instance, 'The home has much improved since [the registered manager] arrived' and 'Staff consistently said they felt confident and competent to support people safely and had job satisfaction'
Programmes
6/10
✓
Activity co-ordinators provided support and encouragement to other people to attend a variety of events and entertainment... relatives... 'Activities are more interesting and diverse'
Points to consider
Staff sometimes miss routine safety checks like testing bath water temperature or recording catheter care, and audits did not spot these gaps.
staff did not routinely implement certain safe measures. For example, staff did not keep records in relation to catheter care... Staff did not follow the home's procedure for testing and recording water temperatures
Staffing levels are adequate but there is some use of agency workers and feedback that staff can feel rushed at times.
The home was supported by temporary workers from an agency... 'There are issues with number of [staff] and they can be a bit rushed, there aren't any problems with attitudes of carers' and 'They are overworked'
Staff do not always report incidents like people getting upset or aggressive, so learning from mistakes is not fully shared.
we found that staff had not always understood when to report people's emotional and distress reactions, such as verbal and physical aggression to the staff member in charge of the shift
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews