Working at Singleton Nursing & Residential Home Limited
Hoxton Close, Ashford, TN23 5LB
Operated by Singleton Nursing & Residential Home Limited
49 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable managers working alongside them and receive good training, but uncertain staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
People continued to be protected from harm... Staff were clear about their responsibility to safeguard... We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed. Per 2019 comprehensive inspection and 2021 targeted inspection.
Staff Culture
7/10
✓
'The manager and deputy provide a lot of support and consistency.' Staff felt their opinions were valued... Effective and visible management team. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
People said there were enough staff... Staff felt they had enough time to spend with people but commented staffing would need to be reviewed when building work was complete. Per 2019 comprehensive inspection.
Training & Dev
8/10
✓
Staff received the training and updates they needed... Experienced staff were supported to undertake diplomas... Staff had supervision meetings with managers as well as an annual appraisal. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff found the registered, deputy manager and provider supportive and approachable. 'It's good that the managers work on the floor with us.' Per 2019 comprehensive inspection.
Programmes
6/10
✓
Activities were led by a wellbeing coordinator... Shetland pony, quizzes, gardening, school visits, pub lunches, village hall events. Per 2019 comprehensive inspection.
Points to consider
Enough staff on shift to avoid waits for care, but no info on staff staying long-term or low agency use.
People said there were enough staff... staffing would need to be reviewed when building work was complete and the new rooms began to be occupied. Per 2019 comprehensive inspection.
Varied activities run by a coordinator like pet visits and school links, but no specialist programmes or staff trained in therapies.
Activities were led by a wellbeing coordinator... visitor with a Shetland pony... worked with two local schools... Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews