Last updated: 10 February 2026
"Supportive leadership, good training, and strong safety practices, but staffing lacks stable teams and activities miss innovative programmes."
2020 targeted IPC inspection: Assured provider was preventing infections, meeting shielding and distancing rules, using PPE effectively, accessing testing, and had up-to-date infection policy.
Per 2019 comprehensive inspection: Staff told us the registered manager was always approachable and supportive; positive feedback from staff on training and initiatives.
Per 2019 comprehensive inspection: Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs; registered manager tried to always have extra hours available.
Per 2019 comprehensive inspection: Detailed training matrix with ongoing programme including specialised training for end of life and dementia; all staff signed up as dementia friends.
Per 2019 comprehensive inspection: Staff told us the registered manager was always approachable and supportive and had a daily presence around the service; led by example and inspired staff.
Per 2019 comprehensive inspection: Two part-time activities coordinators planned weekly activity schedule plus two trips out each week; community events like tea dances and dementia cafe.
Staff numbers meet basic needs but no details on stable teams or low agency use.
Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs.
Activities have coordinators and weekly outings but lack specialist innovative programmes.
The service had two-part time activities coordinators who planned a weekly activity schedule in-house plus two trips out each week in the local community.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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