Last updated: 10 February 2026
"Strong safety and supportive culture where staff feel valued, but basic activities and uncertain staff stability hold it back."
Appropriate risk assessments were in place, meaning staff had good knowledge of risks... Staff followed systems and processes to prescribe, administer, record and store medicines safely. Staff had been trained in how to recognise and report abuse.
Staff felt respected, supported and valued by senior staff who promoted a positive and improvement-driven culture... There was positive staff morale with staff saying they felt very well supported in their roles. Staff told us there was effective teamwork.
The service had enough staff to meet the person's needs. The number of staff was sufficient to provide one-to-one support that enabled the person to take part in activities and visits how and when they wanted.
A member of staff told us, 'We received a good range of training. This covers food and hygiene, medication, the mental capacity act, but also dementia awareness and autism.' Staff received support in the form of continual supervision, appraisal and recognition of good practice.
The registered manager had an open-door policy... Staff felt respected, supported and valued by senior staff... A member of staff told us, 'I feel supported. I am supported by the manager and other staff members.'
The person was regularly provided with such activities as going out to the countryside to see horses, going out for a meal and going out for a walk.
No activities coordinator or creative programmes, just basic outings like walks and meals, so the role is mostly routine personal care.
the person was regularly provided with such activities as going out to the countryside to see horses, going out for a meal and going out for a walk.
Enough staff for one-to-one support, but no details on stable long-term team or avoiding agency workers.
The service had enough staff to meet the person's needs. The number of staff was sufficient to provide one-to-one support... Appropriate recruitment records including checks from the disclosure and barring service (DBS) and references were in place.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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