Last updated: 9 February 2026
"Strong leadership and a supportive culture where staff feel valued, but basic activities and busy staffing reduce variety and chats."
medicines administered safely. Risk assessments were in place and regularly reviewed... The service was previously in breach... Improvements were found at this assessment and the service was no longer in breach.
Staff felt fairly treated. Staff members comments included... “Staff are totally fairly treated.” I feel listened to and respected by the management team.”
Staffing numbers ensured people’s physical and emotional needs were being fully met... however we received mixed feedback from people who used service with one telling us, “Staff are busy they don’t have time to sit down and talk to you.”
Staff were now receiving regular supervisions which included staff's training needs. Staff competency and training records were in place and were up to date.
The manager was competent and committed to providing high quality, inclusive care to people. They led by example... The manager and deputy are approachable and are very good, easy to get on with.
People told us they had access to various ways of spending their time such as trips out, quizzes, gardening, chatting to staff and looking at books, singers also came in.
Only basic activities like quizzes, gardening and trips out, no dedicated coordinator or special programmes to make the job more varied.
People told us they had access to various ways of spending their time such as trips out, quizzes, gardening, chatting to staff and looking at books, singers also came in.
Staffing is adequate but mixed feedback from residents means sometimes busy and not enough time for chats or quick help.
mixed feedback from people who used the service with some people feeling there was not always enough staff which impacted on their waiting times... “Staff are busy they don’t have time to sit down and talk to you.”
Only standard training and supervisions, no mention of specialist courses or funded qualifications for career growth.
Staff were now receiving regular supervisions which included staff's training needs. Staff competency and training records were in place and were up to date.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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