Working at Silverwood (Nottingham)

Risks to people's health and safety had been assessed, monitored and reviewed. Accidents and incidents were reviewed, and action taken to reduce recurrence. Medicines managed safely.

A staff member said there was a 'family orientated' culture and it was a nice place to work. Staff spoke positively about their roles and felt management approachable with good communication.

There were enough staff to provide safe care. Some of the nurses were from an agency; however, they worked at the service regularly.

Per 2020 comprehensive inspection: Staff had been provided with an induction at the start of their employment, and the training they needed to support people effectively had been completed, with supervision and spot-checks.

The registered manager led by example and staff respected their open and honest approach. Staff welcomed the manager working alongside them and felt understood in day-to-day challenges.

Activities coordinator introduced 'Stop at 3pm' process for daily one-to-one chats. Well-being lead recruited for activities and day trips. Per 2020: regular group/individual activities and links with local school.