Working at Silversprings
Tenpenny Hill, Colchester, CO7 8JG
Operated by Care UK Community Partnerships Ltd
64 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive management, good team spirit and reliable staffing, but poor dementia training and lack of meaningful activities hold it back."
Safety & Risk
5/10
!
Staff had received training in PPE; however, we observed they were not always ensuring their masks were fitted correctly over their nose and observing good hand hygiene.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: comments included, 'Working here is good. I have the support of the team. The team pull together,' and 'Morale is good, It's a good team spirit.'
Staffing Levels
6/10
✓
The service was fully staffed and able to manage future coronavirus and other infection outbreaks, and winter pressures.
Training & Dev
4/10
!
Per 2019 comprehensive inspection: staff lacked knowledge and understanding on how to support people with dementia, including managing high levels of anxiety.
Management
6/10
✓
staff told us they felt supported by the management team.
Programmes
4/10
!
Per 2019 comprehensive inspection: People's past life, hobbies and interests was not used to help them lead fulfilled and meaningful lives, through activity, therapy and social inclusion.
Points to consider
Staff lack training on dementia care and handling anxiety, so they are not confident with complex needs.
staff lacked knowledge and understanding on how to support people with dementia, including managing high levels of anxiety. Per 2019 comprehensive inspection
No use of residents' life stories or hobbies for activities, so the role stays routine personal care.
People's past life, hobbies and interests was not used to help them lead fulfilled and meaningful lives, through activity, therapy and social inclusion. Per 2019 comprehensive inspection
Some staff not wearing masks right, poor hand hygiene, and cleaning issues missed by checks.
we observed they were not always ensuring their masks were fitted correctly over their nose and observing good hand hygiene. For example, one member of staff was not bare below the elbow and was wearing jewellery.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews