Working at Silversprings
12 Rosslyn Road, Watford, WD18 0JY
Operated by Silversprings RCH Ltd
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported by management and enjoy a warm family-like culture, although recent sudden staff departures created challenges."
Safety & Risk
7/10
✓
People continued to be supported by a staff team who were trained to understand how to recognise abuse... Records continued to be place to show when people needed to take any prescribed medicines and we saw the provider had regular audits and checks in place... There had been one medicine error in the past year. No harm was caused.
Staff Culture
8/10
✓
Another person's relative commented, 'This is a supportive environment with lovely people, which make this homely place. [People] and staff are working well together as family, they are all knitted together and there is a special bond, we feel, between them.'
Staffing Levels
6/10
✓
There were enough staff to keep people safe and to meet their care needs. The provider told us the service had been through a challenging time in recent months due to staff leaving their job roles without notice. Improvements were noted more recently, and the service was now fully staffed.
Training & Dev
6/10
✓
Staff received appropriate training and support to carry out their roles effectively. Supervisions and appraisals were carried out with staff to ensure that they had the support and development they needed to care for people.
Management
8/10
✓
Staff told us they liked working at the service and felt that they were well supported by the provider. One staff member said, '[Provider] is always around or if not, he is always at the end of the phone for us.'
Programmes
6/10
✓
People had opportunities to take part in a range of activities. People were supported, where required, to access the community to participate in activities such as shopping and lunch out in the community. One person was supported to use a virtual assistant... touchscreen computer in the lounge.
Points to consider
Staffing had recent problems with people leaving suddenly without notice, even though it's fully staffed now and no agency used.
The provider told us the service had been through a challenging time in recent months due to staff leaving their job roles without notice. Improvements were noted more recently, and the service was now fully staffed.
Only standard training and supervisions, no specialist courses or funded qualifications mentioned.
Staff received appropriate training and support to carry out their roles effectively. Supervisions and appraisals were carried out with staff.
Activities are regular but basic like outings, baking and tech use, no dedicated coordinator or special programmes.
People had opportunities to take part in a range of activities... shopping and lunch out... baking session... virtual assistant... touchscreen computer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews