Working at Silverpoint Court Residential Care Home

No permanent manager in post yet, the new one still needs to register with the regulator.

The provider had recently recruited a new manager. The manager will need to apply to become registered with CQC as required.

Not enough staff so you miss breaks and feel under pressure, especially at weekends.

Staff told us they thought staffing levels were insufficient to be able to provide people with the care and support they needed. One staff member told us, “We don’t always get our breaks because there isn’t enough staff.” A relative told us, “They are short staffed at weekends and some people are not being given the opportunity to go down to the dining room for their meals and eating them upstairs.”

Care plans and risk records often miss key details like medical conditions or catheter care, making it harder to keep people safe.

People’s care plans and risk assessments did not consistently contain sufficient information to guide staff about the required actions to mitigate potential risks. Examples of this include lack of information about a person’s medical conditions and how to safely support someone with their catheter.